The short story, Great Customer Service!
The long story, I was having problems getting our travel trailer into another axle shop to get the axles straightened or tubes replaced, they kept stringing me along when they could get the trailer in and finally, I looked for someplace else. I called Merrill Axle & Wheel on a Friday morning, I spoke with Mike and he was extremely accommodating and got our travel trailer in the same day. I gave them a deadline for the next week and he said they would meet it without a problem. Over the weekend we decided to go camper shopping and found a dealer that would take our travel trailer as is (hail and tire blow out damage) as a trade. I called Mike on Monday and explained the situation and he completely understood. No work had been done yet, but the trailer sat in their lot taking up space for 2 business days, the other axle shop made it very clear to me that our trailer would be an issue taking up space in their lot, knowing this from the other shop, I would understand if Mike was irritated with me, but he wasn’t. This is the type of service that will keep me coming back, plus they are a full service shop and I will come here to get the oil changed in our diesel truck and while that is being done, WestFax Brewing is only a 15 minute walk to the east.